Selected articles on AI and business decisions
The CEO's First AI Delegation Is Almost Always the Wrong One
Most CEOs delegate the wrong AI task first. A framework for picking the right starting point, and what never to delegate.
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88% Resolved, 22% Loyal: The AI Customer Trust Gap
AI resolves 88% of customer issues, but only 22% prefer the company. Four studies reveal why efficiency metrics miss what drives loyalty.
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Fewer AI Tools, Double the ROI: What 1,800 Executives Reveal
BCG surveyed 1,800 executives: companies focusing on 3.5 AI use cases generate 2.1x the ROI. Five Tier 1 sources confirm fewer AI bets win.
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The Strongest Predictor of AI Adoption Isn't Technology
A Harvard-led NBER study found management encouragement, not technology, is the strongest predictor of AI adoption and the productivity gap is widening.
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Meta Ranks Employees by AI Usage. History Says That Backfires.
Meta, OpenAI, and Shopify now rank employees by AI token consumption. A 1975 management paper explains why measuring usage volume backfires.
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515 Startups Got Identical AI Tools. One Group Made 1.9x More.
515 startups got identical AI tools. The ones who saw how others reorganized around AI generated 1.9x more revenue. The bottleneck is not the technology.
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